e77 Privacy Policy — Your Data, Explained
e77 is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have over it as a player on our Bangladesh gaming platform.
This Privacy Policy ("Policy") describes how e77 ("e77", "we", "us", "our") collects, processes, stores, and protects personal information relating to users ("you", "your", "Player") of the e77 online gaming platform available at e77.buzz. By registering an account or using any part of the e77 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein.
This Policy applies to all personal information collected through the e77 website, mobile browser interface, customer support channels, and any other means by which you interact with the e77 platform. We may update this Policy from time to time. The date of the most recent revision is shown at the top of this page.
Your Privacy Rights at a Glance
Before reading the full policy, here is a quick summary of the most important data rights and protections e77 provides to all players.
Your Data is Encrypted
All data transmitted between your device and the e77 platform is protected by 256-bit SSL encryption. Your account details, payment information, and session data are never transmitted in plain text.
We Never Sell Your Data
e77 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate and improve your experience on the e77 platform.
Right to Access & Correct
You have the right to request a copy of the personal data e77 holds about you, and to request corrections to any inaccurate information. Contact e77 support to make an access or correction request.
Right to Deletion
Subject to legal and regulatory obligations, you may request deletion of your personal data. Where deletion is not possible due to legal retention requirements, we will notify you and explain the reason.
Contact Us About Your Data
For any data-related requests or concerns, contact the e77 data team at [email protected]. We aim to respond within 5 business days and will acknowledge your request within 48 hours.
1. Information We Collect
e77 collects personal information in three main ways: information you provide directly when registering or using the platform, information collected automatically when you use the platform, and information received from third-party payment and verification partners.
1.1Registration Information
When you create an e77 account, we collect the information you provide during the registration process. This includes your full name, date of birth, Bangladesh mobile phone number, chosen username, and any other information required to verify your identity and establish your account. This information is necessary to provide you with a functional account and to comply with our age verification and anti-money laundering obligations.
1.2Financial & Transaction Data
When you make a deposit or withdrawal, we collect transaction records including the amount, date and time, payment method used (e.g. bKash, Nagad, Rocket), and the transaction reference number provided by your payment provider. We do not store full mobile banking PINs or card numbers. Payment data is handled in accordance with the security standards applicable to our payment processing partners.
1.3Technical & Usage Data
When you access the e77 platform, we automatically collect certain technical information. This includes your IP address, device type (e.g. Android, iOS), browser or app version, operating system, pages visited, games played, session duration, and login timestamps. This information helps us maintain platform security, diagnose technical issues, and understand how players use the platform so we can improve it.
Types of personal data we may hold about you include:
2. How We Use Your Information
e77 uses personal information collected from players for specific, lawful purposes only. We do not use your information in ways that are incompatible with the purposes for which it was originally collected.
2.1Account Management & Service Delivery
We use your registration information to create and maintain your account, verify your identity, process deposits and withdrawals, provide customer support, and deliver the gaming services you request. Without this processing, we cannot provide you with an operational account on the e77 platform.
2.2Security & Fraud Prevention
We use technical and transaction data to monitor the platform for fraud, suspicious activity, and security threats. This includes detecting unusual login patterns, flagging large or atypical transactions for review, identifying accounts that may be operating in violation of our Terms and Conditions, and fulfilling our anti-money laundering (AML) obligations.
2.3Platform Improvement
We analyse aggregated and anonymised usage data to understand how players navigate the platform, which games are most popular, where technical issues occur, and how to make the overall experience better for Bangladesh players. Where analytics are used, they are applied to aggregated data sets rather than individual player profiles.
2.4Regulatory Compliance
e77 is required to maintain certain records for regulatory and legal compliance purposes. This includes records of account registration, transaction history, and identity verification documents for a minimum period following account closure, as required by applicable AML and financial regulations. These records are retained in secure storage and are not used for any purpose other than regulatory compliance.
3. Legal Basis for Processing
e77 processes personal data only where there is a lawful basis for doing so. The following legal bases apply to the processing activities described in this Policy.
3.1Contractual Necessity
The majority of personal data processing by e77 is necessary to perform the contract between e77 and the player (i.e., your registration and use of the platform constitutes a contractual relationship). Without processing your registration data, transaction data, and account data, e77 cannot fulfil its obligations to you as a registered player.
3.2Legal Obligation
Some processing activities are required by law. This includes identity verification for age compliance, transaction record-keeping for anti-money laundering purposes, and cooperation with law enforcement or regulatory authorities where legally required. e77 will always inform you when processing is required by a specific legal obligation, where it is possible to do so.
3.3Legitimate Interests
Where neither contractual necessity nor legal obligation applies, e77 may process personal data where it has a legitimate interest in doing so, provided that interest does not override your rights and interests. Examples include using aggregated analytics to improve the platform, using technical data to investigate and prevent fraud, and using contact information to send you important service notifications about your account.
4. Sharing Your Information
e77 does not sell your personal information. We share data with third parties only in the limited circumstances described below, and only to the extent necessary for the specific purpose.
4.1Payment Processing Partners
To process your deposits and withdrawals, e77 must share relevant transaction data with our payment processing partners, including mobile financial service providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard). This sharing is limited to the data strictly necessary to authorise and complete your requested transaction. Payment partners handle this data under their own privacy policies and security standards.
4.2Identity Verification Providers
To meet our age verification and KYC obligations, e77 may share identity-related data with third-party verification service providers. These providers are contractually bound to use your data only for the verification purpose for which it was shared and to maintain appropriate security standards.
4.3Legal & Regulatory Authorities
e77 may be required by law to disclose personal data to regulatory authorities, law enforcement agencies, or courts. This includes situations where disclosure is required by a court order, applicable anti-money laundering legislation, or a lawful request from a competent authority. e77 will only make such disclosures where legally required and will not disclose more information than is necessary to comply with the specific request.
5. Cookies & Tracking Technologies
e77 uses cookies and similar tracking technologies on the platform to maintain your session, remember your preferences, and analyse usage patterns. This section explains how we use these technologies and the choices available to you.
5.1Essential Cookies
Essential cookies are necessary for the e77 platform to function correctly. They enable core functions such as maintaining your logged-in session, remembering your language preference, and ensuring secure page delivery. You cannot opt out of essential cookies while using the platform, as they are required for basic functionality.
5.2Analytics Cookies
e77 uses analytics tools to collect anonymised data about how players use the platform. This data helps us identify popular features, diagnose technical problems, and improve the overall user experience. Analytics cookies do not collect information that directly identifies you. Where possible, analytics data is aggregated before analysis.
6. Data Retention
e77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The specific retention periods vary depending on the type of data and the purpose for which it is held. Account data and transaction records are retained for a minimum period following account closure to meet regulatory requirements, after which they are securely deleted or anonymised.
Where you request deletion of your account, e77 will delete or anonymise your personal data within a reasonable timeframe, subject to any legal obligations that require us to retain specific records. If you have an outstanding balance at the time of your deletion request, your account data will be retained until that balance is resolved. We will always inform you of any retention obligations that prevent immediate deletion.
7. Data Security
e77 takes data security seriously and implements a range of technical and organisational measures to protect the personal information of our players from unauthorised access, disclosure, alteration, and destruction.
7.1Technical Security Measures
All data transmitted between your device and the e77 platform is encrypted using 256-bit SSL/TLS protocols. Account passwords are stored using industry-standard hashing algorithms and are never stored in plain text. Access to systems that contain personal data is restricted to authorised e77 personnel only, and all access is logged and monitored. Our platform infrastructure is hosted in secure data centres with physical and network security controls.
7.2Data Breach Response
In the event of a personal data breach that is likely to result in a risk to your rights or interests, e77 will notify affected players without undue delay. We maintain incident response procedures to identify, contain, and remediate security incidents. If you believe your e77 account has been compromised, contact e77 support immediately at [email protected] so we can take protective action on your behalf.
8. Your Rights Over Your Data
As a player on the e77 platform, you have a number of rights in relation to your personal data. To exercise any of the rights described below, contact e77 support at [email protected]. We will acknowledge your request within 48 hours and aim to respond fully within 5 business days.
8.1Right of Access
You have the right to request confirmation of whether e77 holds personal data about you, and if so, to receive a copy of that data. A subject access request will be fulfilled within a reasonable period. We may need to verify your identity before releasing data to ensure it is not disclosed to an unauthorised third party.
8.2Right to Rectification
If any personal data e77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. Some account information (such as your registered mobile number) can be updated directly via the platform's account settings. For corrections to identity documents or other sensitive records, contact e77 support.
8.3Right to Erasure
You have the right to request the deletion of your personal data in certain circumstances, including where the data is no longer necessary for the purposes for which it was collected. This right is subject to e77's legal obligations to retain certain data. Where we cannot comply with a deletion request in full, we will explain the specific legal reason and advise on any partial deletion that is possible.
8.4Right to Object
You have the right to object to the processing of your personal data where that processing is based on e77's legitimate interests. If you raise an objection, e77 will review the processing activity and cease processing if we cannot demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
9. Children's Privacy
The e77 platform is strictly intended for adults aged 21 years and above. e77 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the e77 platform or provide any personal information to us. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a person under the age of 21 has accessed the e77 platform or provided personal information to us without your consent, please contact e77 support immediately at [email protected]. We take the protection of underage individuals seriously and will act promptly on any such reports.
10. Changes to This Privacy Policy
e77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered mobile number or through a notice on the platform.
Your continued use of the e77 platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically to stay informed about how we protect your data. If you do not agree with any changes, you may request account closure in accordance with our Terms and Conditions.
11. Contact & Data Requests
For all privacy-related queries, data access requests, correction requests, deletion requests, or complaints regarding how e77 handles your personal data, please contact the e77 data team using the email address below. Do not send sensitive documents (such as copies of your identity documents) via unencrypted email unless specifically requested by the e77 support team.
Data enquiries: [email protected]
We aim to acknowledge all data-related enquiries within 48 hours and to provide a full response within 5 business days. For urgent security concerns — such as a suspected account compromise — please mark your message as urgent so our team can prioritise your case.
Questions? We Have Answers.
Visit our FAQ for quick answers about accounts, payments, and platform security — or learn more about the e77 story on our About Us page.
Read the FAQ About e77